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Engineering Impact: Real World Results

At Prodesk IT, we measure success not by the lines of code we write, but by the business value we deliver. Our portfolio spans complex enterprise transformations, rapid product launches, and critical infrastructure modernizations. Below is a selection of anonymized case studies demonstrating how we solve the toughest engineering challenges for our partners.

CASE STUDY 1: LOGISTICS & SUPPLY CHAIN

Project: Cloud Migration and Real-Time Tracking System

The Challenge: A regional logistics provider was struggling with legacy on-premise servers that crashed during peak shipping seasons. Their tracking system had a 4-hour data delay, causing customer frustration and high support call volumes.

The Prodesk Solution:

• Cloud Architecture: We migrated their core ERP and database to AWS, utilizing Auto-Scaling Groups to handle traffic spikes automatically.
• IoT Integration: We equipped their fleet with GPS-enabled IoT sensors that push location data every 30 seconds.
• Mobile App: We built a cross-platform (Flutter) driver app for digital proof-of-delivery.
  The Result:
• 99.99% Uptime achieved during the busiest holiday season.
• Real-Time Visibility reduced customer support calls by 60%.
• 30% Reduction in IT maintenance costs by moving to the cloud.

CASE STUDY 2: ED-TECH & CAMPUS RECRUITMENT

Project: AI-Driven Proctoring & Assessment Platform

The Challenge: An educational institution needed to conduct secure, offline-capable coding assessments for thousands of students simultaneously across campuses with unreliable internet connectivity.

The Prodesk Solution:

• Offline-First Architecture: We engineered a desktop application that downloads exam papers securely and runs locally.
• AI Proctoring: We integrated computer vision algorithms to monitor the candidate’s webcam feed for suspicious activity (like multiple faces or looking away) without sending video to the cloud.
• Automated Grading: We built a Python-based backend to compile and grade code submissions instantly.
  The Result:
• 50,000+ Assessments conducted seamlessly with zero data loss.
• 90% Reduction in manual grading time for faculty.
• Fraud Detection: Successfully flagged and prevented malpractice in remote exams.

CASE STUDY 3: E-COMMERCE & RETAIL

Project: Omnichannel High-Performance Storefront

The Challenge: A fashion retail brand was experiencing slow page loads and high cart abandonment rates on mobile devices. Their legacy Magento site was bloated and difficult to update.

The Prodesk Solution:

• Headless Commerce: We decoupled the frontend from the backend, building a lightning-fast Next.js frontend (PWA) that loads instantly.
• UX Overhaul: We redesigned the checkout flow to be "thumb-friendly," reducing the steps to purchase from 5 to 2.
• Personalization: We implemented an AI recommendation engine to suggest products based on browsing behavior.
  The Result:
• 200% Increase in mobile conversion rates.
• Sub-Second page load speeds, boosting SEO rankings.
• 25% Increase in Average Order Value (AOV) via personalized upsells.

CASE STUDY 4: FINTECH & SECURITY

Project: Secure KYC and Document Processing Pipeline

The Challenge: A financial services firm was manually processing thousands of KYC documents (Passports, IDs), leading to a 3-day backlog and human error.

The Prodesk Solution:

• Intelligent Automation: We deployed an OCR (Optical Character Recognition) pipeline using Python and Deep Learning models to extract text from scanned IDs automatically.
• Fraud Check: We integrated third-party APIs to validate identity data against government databases in real-time.
• Security: We implemented bank-grade encryption for data at rest and ensured full GDPR compliance.
  The Result:
• Instant Approvals: Reduced customer onboarding time from 3 days to 5 minutes.
• 99.5% Accuracy in data extraction, eliminating manual entry errors.
• Scalability: The system now handles 10x the volume without adding new staff.