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PRODESK INDIA

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  • HOME
  • ABOUT US
    • ABOUT US
    • OUR VALUES
    • OUR VISION
    • WHO WE ARE
    • WHAT WE DO
    • SERVICES
  • PRODUCTS
    • SOFTWARE DEVELOPMENT
    • WEB DEVELOPMENT
    • MOBILE APP DEVELOPMENT
    • CRM SOLUTIONS
    • HRM SOFTWARE
    • HEALTHCARE SYSTEMS
    • CLOUD SERVICES
    • DATA ANALYTICS
    • AI & ML
    • CONSULTING & IT STRATEGY
    • CYBERSECURITY SERVICES
    • LOGO DESIGN
    • INTERNET OF THINGS (IoT)
  • INDUSTRIES WE SERVE
    • AUTO INDUSTRY
    • AUTO COMPONENTS
    • BIOTECHNOLOGY
    • AVIATION
    • CEMENT INDUSTERY
    • CHEMICAL INDUSTRY
    • DEFENCE MANUFACTURING
    • ELECTRONICS MANUFACTURING
    • ENGINEERING INDUSTRY
    • INFRASTRUCTURE
    • IT SOFTWARE
    • MANUFACTURING
    • OIL & GAS INDUSTRY
    • POWER
    • RENEWABLE ENERGY
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PRODESK Customer Relationship Management (CRM)

Our Expertise

 CRM stands for Customer Relationship Management. CRM system, CRM solutions, CRM Service Provider in india helps the industry or business to manage relationship with customers. Past and potential customers can be managed using CRM software. CRM software checks the past transaction history with the customers, analyses it to improve the business relationship with customers, ultimately driving more sale. Furthermore, CRM software manage customer’s email, phone numbers, live chat, company’s website, and social media to compile data from these channels to improve sales.


Prodesk CRM software is one of the best CRM software for small businesses. Prodesk CRM is also one of the best Customer Relationship management Software that helps in campaign management, expense reporting, Sales Force Management, and customer service. Tracking sales activity is an important task in Prodesk CRM software. Managing campaign and sending newsletters to customers to update them with latest changes and promotions. These are traits makes Prodesk CRM a phenomenal CRM software to implement for your business or industry.

Key Features

Contact Management

Contact Management

Contact Management

 Store and organize customer contact information, including names, addresses, phone numbers, email addresses, and social media profiles. Maintain a centralized database of all interactions with customers. 

Lead Management

Contact Management

Contact Management

 Capture, track, and prioritize leads throughout the sales pipeline. Assign leads to sales representatives, set reminders for follow-up actions, and track lead conversion rates. 

Sales Automation

Contact Management

Pipeline Management

 Streamline the sales process with automation features such as lead scoring, email drip campaigns, and sales forecasting. Automate repetitive tasks to save time and improve efficiency. 

Pipeline Management

Opportunity Management

Pipeline Management

 Visualize and manage sales pipelines to track the progress of deals from initial contact to closure. Monitor the status of deals, identify bottlenecks, and forecast future sales revenue. 

Opportunity Management

Opportunity Management

Opportunity Management

 Track and manage sales opportunities by capturing important details such as deal size, expected close date, and probability of success. Assign tasks and collaborate with team members to move opportunities forward. 

Workflow Automation

Opportunity Management

Opportunity Management

 Automate business processes and workflows to standardize procedures and improve productivity. Create custom workflows for lead nurturing, customer onboarding, and support ticket escalation. 

Email Integration

Reporting and Analytics

Email Integration

  Integrate with email platforms to track email communications with customers and prospects. Sync email conversations, schedule follow-up emails, and capture email interactions within the CRM system. 

Task Management

Reporting and Analytics

Email Integration

 Schedule appointments, meetings, and follow-up tasks directly within the CRM platform. Set reminders, assign tasks to team members, and track deadlines to ensure timely follow-up and completion. 

Reporting and Analytics

Reporting and Analytics

Customer Service and Support

 Generate customizable reports and dashboards to track key performance metrics, such as sales performance, pipeline activity, and customer satisfaction. Gain insights into trends, patterns, and opportunities for improvement. 

Customer Service and Support

Customer Service and Support

Customer Service and Support

 Manage customer inquiries, issues, and support tickets from initial contact to resolution. Track customer interactions across multiple channels, assign cases to support agents, and monitor response times. 

Integration Capabilities

Customer Service and Support

Integration Capabilities

  Integrate with other business applications and systems, such as marketing automation platforms, accounting software, and ERP systems. Sync data between systems to ensure consistency and efficiency. 

Mobile Access

Customer Service and Support

Integration Capabilities

 Access CRM data and functionality on the go with mobile apps for smartphones and tablets. Stay connected to customers and sales opportunities anytime, anywhere. 

PRODESK CRM Benefits

Improved Customer Relationships

 CRM software helps businesses build and maintain strong relationships with customers. It enables personalized interactions, timely follow-ups, and better understanding of customer needs and preferences. 

Centralized Data

 CRM software centralizes customer data, including contact information, interactions, purchase history, and preferences. This data is easily accessible to all relevant team members, ensuring a consistent and personalized customer experience. 

Increased Efficiency

 CRM software automates many manual tasks, such as data entry, scheduling appointments, and sending follow-up emails. This improves efficiency and allows employees to focus on more valuable activities. 

Enhanced Communication

 CRM software enables better communication within the organization. Teams can easily share customer information, collaborate on deals, and coordinate customer interactions. 

Better Analytics and Reporting

 CRM software provides valuable insights through analytics and reporting features. Businesses can track sales performance, customer engagement, and marketing effectiveness, enabling them to make informed decisions and optimize strategies. 

Improved Customer Service

 CRM software helps businesses deliver better customer service. It enables faster response times, better issue resolution, and personalized support, leading to higher customer satisfaction and loyalty. 

Sales Process Optimization

 CRM software streamlines the sales process by providing tools for lead management, pipeline tracking, and forecasting. This helps sales teams prioritize leads, close deals faster, and increase revenue. 

Scalability

 CRM software is scalable and can grow with your business. Whether you're a small startup or a large enterprise, CRM software can adapt to your needs and support your growth. 

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